Our Privacy Promise
Your privacy, security, and comfort come first.
At BES Digital Safety, we understand that inviting someone into your home to help with your devices and online accounts requires trust.
Our goal is to make digital safety feel calm, clear, and supportive — never confusing, rushed, or invasive.
That’s why we follow a simple set of principles designed to protect your privacy and keep you in control at every step.
Our Promise to you
We never store or record your passwords
Your passwords belong to you.
We will never:
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write down your passwords
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store passwords on our systems
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take copies or photos of passwords
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ask you to send passwords by email or text
Whenever passwords are needed, you enter them yourself directly on your own device.
You stay in control of your accounts
You remain the owner and decision-maker for all accounts and devices.
We guide and support you through the setup process, but we do not take ownership or independent control of:
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email accounts
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banking accounts
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Apple or Google accounts
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social media accounts
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password vaults
We explain what is happening clearly so you can make informed decisions about your own digital security.
We work transparently with you present
We believe digital safety should feel comfortable and understandable.
All work is completed openly with you present, and we explain each step in plain language as we go.
There is:
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no hidden software
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no remote access without your knowledge
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no unnecessary changes to your devices
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no technical jargon designed to confuse or pressure you
If something is unclear, we slow down and explain it.
Calm, Supportive Help — No Judgement
Many people feel overwhelmed by online security, passwords, scam messages, and constant technology changes.
That is completely normal.
You do not need technical knowledge to improve your digital safety.
Our role is to provide:
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patient guidance
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practical support
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clear explanations
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safer systems that are easier to manage
We work at your pace and focus on solutions that feel realistic and manageable for everyday life.
Your Information Stays Private
Trusted Partners and Agreements (3PPA)
Sometimes, we use trusted external tools to help run our business smoothly—such as secure payment providers or booking software.
When we do, your privacy remains fully protected. We use strict Third-Party Processor Agreements (3PPA) to ensure that any partner we work with:
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Only uses your information for the exact task we hired them for.
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Meets our high standards for digital security and strict confidentiality.
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Never sells your data or uses it for their own marketing.
We vet our partners carefully, so you don't have to worry about where your information is going.
Any personal information shared during appointments is treated respectfully and confidentially.
We only collect the information needed to:
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communicate with you
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provide your requested service
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prepare your Digital Safety Summary
We do not sell or share your information with third parties.
Our Approach to Digital Safety
We focus on practical improvements that help reduce risk and simplify your online life, including:
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password security
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Two-Factor Authentication (2FA)
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scam and phishing awareness
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browser privacy and cookie settings
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device protection
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safer account management
No system can guarantee complete protection from cybercrime or scams, but good habits and strong security settings can significantly reduce risk.
Questions or Concerns?
We want you to feel comfortable asking questions at any stage.
If you are unsure about:
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how something works
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why a setting matters
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what information is being used
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or whether a recommendation is right for you
—we will explain it clearly before moving forward.